The Council:Mayor Diaz- Present
Joann Courtland- Present
Fred Chavez- Present
Dan Yancey- Present
Jay Manning- Present
Dianne Campbell- Present
Marc Payne- Present
Jack Smith- Present
Good evening, Copperas Cove! If you were not available to be at the Civic Center for the Town Hall about Fathom, we have you covered. This is a very important video to watch because it will answer many of your questions. There will also be a Special Council meeting this coming Tuesday evening at 5pm, at the council chambers.
Recent history of water service:
2015 was last full year of in house water service in Copperas Cove
2016, Fathom appears to the council in April and passed in May
2017 Fathom goes live with lots of transition issues
2019, on Saturday November 9, Fathom notifies city that they are going out of business.
The Fathom contract:
They city was unable to leave the contract because of how it was written
It was reviewed by bond attorneys as per the law. The city didn't know that the bond attorney only looked at the debt bond issue and not the contract. City lawyers were not used. Lesson learned!
Fathom's biggest problem was customer service.
The future:
The city is requesting the addition of several employees.
The new total would be 1 supervisor, 6 CSR, 4 meter readers, 1 Finance person.
We own all the equipment but not the reading software ($30,000)
Locations:
Current location is at Suite B and will be expanded to include Suite A at a cost of about $10,000.
Old Utility Admin building will require a new roof, floor, asbestos abatement, and a bathroom. It will more than a couple months to be ready.
Please be nice to the staff!
Payments:
TURN OFF AUTOPAY NOW!
No ACH
No online payments
Online payments will stop on November 30
The local phone number will be released next week.
City departments may soon be able to accept utility payments
The city is considering the use of kiosk and secure drop boxes
The new PO Box has been announced. PO Box 1419, Copperas Cove, TX 76522
Software needs:
Customer information system- database
Online portal-online account for customers
Work order system
Payment processor
Bill printer/mailer
Software options:
Fathom-OUT OF BUSINESS
Vertex One- Will not Consider
AUS- used by Fathom and will not consider
Incode- was used by the city before Fathom
Starnik- Company ready to go but has questions about it
Information:
There are 14,238 water accounts up 2,500 from 2015
There will no interruption in water service
Please be honest with your payments
All payments will go to city utility funds
The city retains all account deposits
Turn off AUTO pay
Fathom is not bankrupt
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Thank you for the message and concern for our city. We will be in touch with you.