Questions for Fathom

If the city were to host a town hall event with the top reps of Fathom, what questions might you ask??

     In May of 2016, the City of Copperas Cove attempted to take a big step into the 21st century, with a unanimous vote from the City Council, by improving the billing system at the Utility Department. It involved replacing the decades old water meters, that were very inaccurate, and had to be manually read ever month with new ones. The new AMI meters by Neptune are automated and are read by radio bursts on a daily basis. That data is collected by Fathom and issues our water bills every month. They also utilize a call center in Arizona to answer and resolve customer service issues. Copperas Cove pays Fathom approximately $60,000 a month for the service. Currently only Councilman Dan Yancey is the only remaining elected person on council that voted for the Fathom contract.

Here are a few questions that we might ask:

It has been almost three years since the city approved the 15 year agreement with Fathom and there are still ongoing issues, why?

Why was there not a dedicated group at the call center for Copperas Cove issues?

Why was there an issue with creating blanket accounts for property managers, when the city was told there would be no problem in transferring them?

Why was a bonding attorney used instead of the city attorney in reviewing the Fathom contract?

In other communities where Fathom serves, what were some of the implementation issues were there?

Why has there be been Copperas Cove customers with double bills?




Speak Up and let us know what questions you would ask.
You can leave a comment in the comment section below or send us a message on the right side and we will add it to the blog.

Myron stated from a message "The Damage is already done Fathom needs to go."