Tuesday, September 24, 2019

Copperas Cove City Council Candidate responses to "Speak Up!!! Copperas Cove"

Copperas Cove City Council Candidate responses to "Speak Up!!! Copperas Cove"



Election Quick Links and Dates:

Chamber of Commerce Voter's Forum

VFW Voter's Forum is October 26, 2019 at 1PM at the VFW

Coryell County Election information

State of Texas Voting information

The last day to register to vote is October 7, 2019

Early voting is from October 21- November 1, 2019

Election day is November 5, 2019

Texas Ethics Commission (Rules for advertising for candidates to follow)

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Hello Copperas Cove! It's that time of year again in which we get to go to the polls and decide who we want on our City Council. About a month ago we emailed to all the city council candidates for place 3, 4, and 5 several questions that might interest our many readers about Copperas Cove. When place 7 opened up after a resignation, we sent those candidates the same questions, also. The deadline for all submissions was even extended until Saturday, September 21. All but three candidates submitted responses.

Here are the questions given to all the candidates:
1.      How did you feel about Copperas Cove voting to bring Fathom in to administer the utility billing?
2.      How do feel about the Business 190 median project, since in the recent past with the      Bypass being closed due to accidents?
3.      In what ways do you think you can improve the quality of life to Copperas Cove?
4.      How do you recommend we bring higher paying jobs to Copperas Cove?
            5.      What qualifications do you bring to the council that will benefit the city? 

Question 1. How did you feel about Copperas Cove voting to bring Fathom in to administer the utility billing?

Place 3

Dan Yancey: Did not submit any answers to "Speak Up!!! Copperas Cove".

Jayme Sigler: I was not in Cove when the city made this decision. I moved here about a year ago, so I do not know what it was like before Fathom was here. I have had problems with them personally. I usually get the bill and just pay it when we get paid. There have been two times when my water was disconnected because I missed or did not receive a disconnect notice. One of those times they didn’t send a notice and refused to turn the water back on until we made a full payment, despite their mistake. The notice wasn’t even on the website. This month, my bill is about $30 higher than usual. I don’t know if that’s because of recent increases in utility costs, but I was only about 10 gallons over my normal water usage according to the portal.
Aside from my own personal experiences, I have heard and read numerous complaints about Fathom. I don’t think I’ve ever seen a positive comment on the company, maybe one or two if any. I’ve heard about people having their water disconnected even after paying their bill. I have a friend who didn’t receive a bill for several months and then got a bill for $3,000.  This level of incompetence is unacceptable for a company responsible for an entire city’s water and utilities. Access to water is an essential part of living and we can’t afford to have such an incompetent company handling our water. I know that we are locked into a 15-year contract with Fathom, but the city and Fathom need to do better. If there is a way to renegotiate the contract, we should push for that. The company itself needs to fix its policies and technology and, if necessary, employees, to avoid these problems going forward.
Also, anyone who voted for Fathom, if they have the city’s best interest at heart and not their own, should not be seeking re-election because they should know the damage they have done and should put their pride aside for the good of the city. 

Dario Eubank: I don’t think at the time the council, nor the approving authority really understand the ramifications of bringing in Fathom into managing the different aspects of our water utilities. It would have been more prudent to hold off and continue with cove’s own in-house water department until a solution was fully realized, rather than this 10 to 15 year contract we have now with fathom.

Place 4

Jay Manning: Did not submit any answers to "Speak Up!!! Copperas Cove".

Matt Russell: I was on the Council that voted to bring Fathom into the City. The briefings we received presented Fathom as a very reliable company. A company which would greatly decrease our city’s water utility expenditures, reduce overhead, install state of the art digital equipment, and streamline the billing process. On paper a good concept, but Fathom’s execution was poor. Some of the issues: The contract oversight was poor. Fathom did not understand the complexity of our military community. Along with oversight this contract lacked specified deliverables and penalties should the contractor fail, and an equitable termination clause. The contract has been paid. The City would incur a $1M fine for every year it terminates this contract, for the length of the original contract. Again, this is not a fair and equitable termination clause. We are all quite aware of the bad details with this contract. the city needs to hold Fathom to its basic service requirements. Fathom is now understanding what a large military community we are and how to function within their contract with us. We need to continue to work with Fathom to ensure our citizens are being served properly.

Benjamin Beck: Did not submit any answers to "Speak Up!!! Copperas Cove".

Place 5

Dianne Campbell: The conversion to FATHOM was filled with challenges.  While some issues might be expected, it is estimated that as many as 15% of the
Accounts were adversely affected by the conversion.  I feel the frustration of our citizens. Services were disconnected in error, higher than usual water charges were incurred, excessive wait periods were experienced, and some problems were not resolved. 

The City and FATHOM have worked to lower the number of problems associated with the conversion.  FATHOM established dedicated Customer Service Representatives “PODS” to service the citizens of Copperas Cove exclusively, and recently began quarterly updates to the Council and our community with information to accurately track services provided.  Customer Service Levels from June to August of 2019 reflected a 4.78 Customer Satisfaction with 5 being the highest.  Excellent progress.

We are in a fifteen-year contract; therefore, it is in the best interests of our citizens that the City Administration and our City Council continue to hold FATHOM accountable and responsible for excellent service, while continuing to work together to resolve any further issues; particularly, high call volumes.   

Gary Kent: We must watch and monitor the progress of this decision.

Place 7

Jack Smith: Personally I did not like the idea when I first heard of the decision because it outsourced some of our city jobs to Phoenix AZ. I am certain we could all go back and find decisions made by past councils that didn’t always have the intended outcome. I understand we have a long term contract in place and it won’t be cost effective to cancel or try to break a contract of this magnitude. So moving forward we need to work with Fathom to make sure they serve our residents efficiently and eliminate billing errors to keep cost down as much as possible.

Terri Deans: FATHOM is a very bad contract that we're unfortunately stuck with for another 12 years.  FATHOM was never thoroughly researched and the contract wasn't thoroughly reviewed by the city attorney or a contract attorney.  The decision of city council to allow the city manager to negotiate the contract was a poor decision that resulted in the city being scammed IN MY OPINION out of millions of dollars.  We are still being scammed.

Question 2. How do feel about the Business 190 median project, since in the recent past with the Bypass being closed due to accidents?

Place 3

Dan Yancey: Did not submit any answers to "Speak Up!!! Copperas Cove".

Jayme Sigler: I’ve been researching the project and reading people’s opinions and I know two things: I don’t understand the project and people don’t like it. The second of which is more important. The government is supposed to represent the people and if the people don’t approve, how can the government say they represent the people? However, safety is very important to me.  There’s no going back at this point since the project has already been approved and has already started. I hope this improves safety is all I can say. I would never root for it to fail. I hope the city made the right decision. 

Dario Eubank: After researching TXDoT and KTMPO it appears that these improvements to the roads are needed for Cove and the traffic that uses the 190. The size of the medians however are suspect and I would question who had input into that as this appears to be a huge point of contention, as well as the overall communication between various government agencies to the residents of Copperas Cove.

Place 4

Jay Manning: Did not submit any answers to "Speak Up!!! Copperas Cove".

Matt Russell: The vehicle safety issue greatly out weighs the smaller inconveniences of a designated protected turn lanes and the construction associated with it. The 190 median project does not remove any lanes we currently use. It provides a large sidewalk and bike lane. Protected median lanes will allow traffic to flow unconstricted. Large eighteen wheelers will soon adapt to how they enter the city in order to properly and effectively deliver their goods.  The added lanes on the bypass will increase safety and facilitate unnecessary traffic from entering the city. Both projects will help our city move forward as we plan for the future. Construction and reconstruction of our roads will always be an issue with growth.

Benjamin Beck: Did not submit any answers to "Speak Up!!! Copperas Cove".

Place 5

Dianne Campbell: The closing of the Hwy 190 By-Pass was a reminder that safety (41-43% of accidents on Bus Hwy 190 occur on this 1.2 mile length of highway) is an important factor. Population growth is inevitable, controlled growth requires smart planning and a well designed infrastructure.  The construction of two additional lanes for the Hwy 190/I14 by-pass to the west end of Copperas Cove scheduled in 2021 Planning Year will alleviate a future need to reroute traffic through Bus Hwy 190.

To encourage economic development cities must demonstrate a willingness to adapt its infrastructure to meet the changing needs of its citizens and its business community. 

Gary Kent: No one person makes the decision for the city, so it’s imperatival that we work together with a common goal. And that is to do what’s best for our great city.

Place 7

Jack Smith: It seems to be another question about decisions made by past councils. I think we should work with KTMPO to make widening I-14 to 4 lanes the number one priority with expanding Hwy 9 a close second.

Terri Deans: Hwy 190 project is another poor decision made by the city council.  Hundreds of hours of research and surveys by private citizens and the results of input provided by the citizens to KTMPO undeniably prove that CC citizens DO NOT want our thoroughfare torn up with dangerous medians.  Any project that cost this much money and that impacts the infrastructure, traffic flow, and safety of our citizens should be put on a ballot for us to vote on. The bypass in theory was a good idea IF the bypass had been constructed properly to begin.  The bypass project was "sold" to CC as a 4 lane, continuous loop around the city from FM 2657 to FM 116 going into Gatesville.  The citizens on the North side of CC are still essentially "cut off" from grocery stores, pharmacies and other basic amenities because the bypass BYPASSES all the businesses they need.  Fighting the traffic and the trains in downtown CC just to get to grocery stores and pharmacies is ridiculous.  The bypass needs to be expanded to 4 lanes and access from State Hwy 9 to I-14 to Constitution Avenue or RGIII needs to be constructed.


Question 3. In what ways do you think you can improve the quality of life to Copperas Cove?

Place 3

Dan Yancey: Did not submit any answers to "Speak Up!!! Copperas Cove".

Jayme Sigler: I believe that safety, especially for our children, is of utmost importance. This city needs sidewalks. I have spoken to both the city manager and the city secretary and both have said that laying and maintaining sidewalks are the responsibility of the property owners. According to them, they require or can require new properties to build sidewalks, but city manager Ryan Haverlah claims there is no way to enforce an ordinance requiring owners of current properties to build and maintain sidewalks. I disagree. It is just as easy to enforce an ordinance on sidewalks as nearly any other ordinance. That is an excuse. Another way that I can improve the quality of life is just to listen to the people. We need the people’s input to figure out what even needs to be changed or improved. 

Dario Eubank: Quality of life issues I think come down to how to install a small town feeling in a city setting that works for everyone. From a personal perspective, I know that Copperas Cove lacks family activities, centers and properly planned parks that will enabled families to get together and stay in Copperas Cove. I think as a Council member, working with some of the ad hoc groups we have, and other organizations we can address the shortfalls we have in this area. For other quality of life issues such as lack of sustainable planned business, clinics and senior services, this will require a whole of government approach, where we look at the resources we have, look at what the residents of Cove need within the community and come up with solutions to address those issues.

Place 4

Jay Manning: Did not submit any answers to "Speak Up!!! Copperas Cove".

Matt Russell: We need to stop with the WE - THEY mentality.  We need to move forward as a whole body. I would like to see the council, EDC and the Chamber of Commerce work together to move the city forward. Our city staff works to maintain and improve our quality of life. The Chamber of Commerce is showing they want to take on events to enhance our living. I would like to see the EDC nominate a small project every year to help improve the city. They receive a portion of our sales tax collected and can nominate projects to enhance the city which would be voted on by the citizens during regular November elections. These small projects could also lead to enticing corporations and industry to the city. I want to continue improving the parks and recreation activities, roads, and keeping the sanctity of our neighborhoods.

Benjamin Beck: Did not submit any answers to "Speak Up!!! Copperas Cove".

Place 5

Dianne Campbell: As a proud Coveite, Copperas Cove is a great place to live, work,
worship, recreate, and raise a family.  It has been my city of choice
for over forty years.  We can boast of affordable housing, low cost of
living, low traffic, and low crime rates.

Citizens feel safe and confident in our police, firemen, and city employees who are responsive and committed to protecting and serving our community. We are blessed to have an excellent school system with committed teachers and administration, with an award winning School Board which all inspire academic achievement and personal excellence in our students.  These qualities help to make Copperas Cove the “city of choice” for Central Texas!!!

Our Parks and Recreation Department has been working on a Master Plan to update and improve our Parks System.  I am supportive of funding improvements for our Parks; particularly for new and/or renovated bathrooms, walking trails, etc as outlined in the proposed Master Plan available on the city’s website.  These improvements will greatly enhance our quality of life.  

Gary Kent: By working with the city council on working out a good plan to benefit the city’s short- and long-term growth plan.

Place 7

Jack Smith: All cities Priorities should be:
1. Transparent Government
2. Strong and resilient Economy
3. Safe and Flourishing Neighborhoods
4. Sustainable Infrastructure
5. Effective and Efficient Services

The number one priority is to make sure that we have youth football next year. We need to focus on our youth and make sure we have the facilities available for all sports. We need to support the non-profit leagues that our youth are involved in by working on facility availability for practice and tournaments. All sports for all ages should be available. Team sports build character,  create lasting friendships, and keep kids happy and healthy. Lets utilize the parks to serve our youth.

Terri Deans:  The citizens of Copperas Cove know that I will fight for them and speak for them.  I don't own any businesses and have no financial interests that could possibly motivate me to vote on anything that doesn't benefit the citizens of CC.

Question 4. How do you recommend we bring higher paying jobs to Copperas Cove?

Place 3

Dan Yancey: Did not submit any answers to "Speak Up!!! Copperas Cove".

Jayme Sigler: This is not an easy question to answer. I’m not a business owner or an economist. But I think the best answer is we need to talk to companies and find out what they want. What would it take for them to bring their company to Copperas Cove? What does Killeen offer that we don’t? Because Killeen has no shortage of businesses there. We need to reach out to these companies who may not have even considered bringing their business to us and show them how they could benefit by expanding their market and how they can help our community. 

Dario Eubank: This will come from empowering the EDC and other stake holders to attract and retain business to the Cove area. We need to really look at the land that Cove has available for development, and look at what we can offer incoming businesses (ie labor pool, skills, economic incentives) and really go after these businesses to bring in higher paying jobs.

Place 4

Jay Manning: Did not submit any answers to "Speak Up!!! Copperas Cove".

Matt Russell: We need to enhance the quality of life and appearance of our city. Higher paying jobs will not come unless corporations and industries see a benefit in our city. What does Copperas Cove have to offer? The EDC plays an important role in enhancing our city’s quality of life. They are ours and we need them greatly. Our EDC needs to get into the game.  Its been off the field of play now going on two decades. Just think if our citizens had one or two projects, each year for the past twenty years, to vote on and approve.  Note: The public must vote on and approve... By
State Law, nominated projects from a "TYPE A" EDC. Our city would be a vastly different place. A high quality of life location; one that can easily draw corporations and industry to our town.

Benjamin Beck: Did not submit any answers to "Speak Up!!! Copperas Cove".

Place 5

Dianne Campbell: We must foster a culture that is business friendly.  We must continue to review our city ordinances insuring that we remove unnecessary restrictions, regulations, and policies that hinder economic growth.  We must question why the policy/regulation was established, determine if the rationale is still valid, and then remove or change it if it does not pass the common sense test.

Fort Hood is the lifeblood of our community and surrounding cities. It
is in our best economic interest to support and advocate for the sustainability and growth of Fort Hood.  We must continue to support Private Organizations such as the Heart Of Texas Defense Alliance and Association of the United States Army that actively lobby to keep Fort Hood viable and as an installation of choice.

Copperas Cove is in the heart of the Texas Triangle and our EDC has identified and is targeting a number of markets. I am supportive of our EDC and Chamber of Commerce and will vote in favor of smart opportunities to retain, expand, and bring business and tourism to Copperas Cove.  These organizations work daily to support businesses through networking, education, counseling, and funding which is essential to retaining, growing, and attracting businesses with upward mobility for our citizens. 

Gary Kent: First, we need to stop the exiting of business and to do a better job in showing our city to the many different business around the country and around the world.

Place 7

Jack Smith: Copperas Cove is better positioned now than any time in the past to bring in jobs and Industry. We now have an Interstate Highway leading to our door and we have a multi model rail facility in the works that will be joint use with Fort Hood. We have plenty of properties available in our Business and Industrial park. We also have a great workforce available of soldiers that leave the army  every month. Not to mention graduates from Copperas Cove, CTC, and Central Texas A&M. (A majority would rather stay and work here if they had jobs).  Our EDC is working on getting the word out of all the great things this town has to offer. The Council needs to make sure our ordinances make it welcoming for any businesses that want to locate here.

Terri Deans: The first thing we need to do is fix our city from the bottom up and improve the quality of life for all of us.  Fix our infrastructure problems (main roads, residential roads desperately need repair).  Force owners of dilapidated, decaying houses and businesses to fix them up or tear them down.  Stop building houses!  We have enough subdivisions in CC to handle not only our current population but growth as well.  Fix what's "wrong" with CCISD.  Give our senior citizens a community center they can be proud of and want to use.  Keep working on our parks.  Prove to the world that we are indeed the city built for family living.  Until we clean up our own house so to speak we won't be able to attract living wage industry and commerce.  We need to put our city out there!

Question 5. What qualifications do you bring to the council that will benefit the city?

Place 3

Dan Yancey: Did not submit any answers to "Speak Up!!! Copperas Cove".

Jayme Sigler: This is my first political campaign. I do not have experience in government, and I don’t have a ton of experience working, period. But I do have passion. I have a passion for helping people and for making a difference. I have a passion for those without a voice and right now the people of Copperas Cove feel like they don’t have a voice. I am qualified because I am a regular person. I don’t own a real estate company and I’m not the president of a bank. My interests are the same as every other regular resident of Cove. I just want a safe place where my family can thrive under the circumstances we’re given, including low income, which is a very common problem in this city. This is a low-income city. I am also a mom. The city’s slogan is “A city built for family living.” How can we expect people who are done raising their families to be conscious of and understand our current needs? How can we expect the privileged to understand the ordinary? The only way to bring about change in this city is to elect new people, people who represent the people. I believe I represent the people better than anyone because I am one of them. 

Dario Eubank: My background in the military and time spent overseas has given me the ability to work with a wide variety of individuals to be very task orientated. I find that exposure to different cultures, ideas and ways of thinking, has allowed me to approach problem sets differently, which enables me to see a bigger picture when making decisions.

Place 4

Jay Manning: Did not submit any answers to "Speak Up!!! Copperas Cove".

Matt Russell: I am a retired U.S. Army Colonel. I am a Leader. I have been involved in long range strategic planning throughout my career. I enjoy the challenges of strategic goal setting, critical thinking, and I am in my comfort zone when dealing with complex issues and problems. My last position in the Army was the Senior Engineer for Forces Command (FORSCOM) at Fort Bragg, NC. One of my duties and responsibilities included the planning and execution of military construction on posts across the continental United States. I know the importance of building teams, getting results and getting things done. I know Fort Hood, how it works, and how to facilitate their support for our city. LET’S MOVE FORWARD with our city, and enhance our city’s quality of life.

Benjamin Beck: Did not submit any answers to "Speak Up!!! Copperas Cove".

Place 5

Dianne Campbell: We moved to Copperas Cove in 1963.  After attending CCISD first grade through graduation I chose to live, worship, work and raise children in Copperas Cove until marrying my soldier in 1997, and then returned to Copperas Cove upon his untimely death in 2016 to be near my children, grandchildren and family.  Copperas Cove is HOME!!

Having worked as a Communications Industry Professional for 15+ years
specializing in business accounts, and in the Savings and Loan Industry as an Assistant Vice President specializing in investments to include bonds, has given me a depth of experience in business, finance, innovative thinking, problem solving and project management.   

Having past experience serving on the Copperas Cove Chamber of Commerce Board of Directors, the Industrial Foundation Board of Directors, the Economic Development Marketing Team, as well as Rabbit Fest Chairperson has provided excellent training on working as a team member and leader, networking, and most especially, how to promote and advocate for Copperas Cove,

Currently I am serving as a Bible Study Fellowship Group Leader, as a
Children’s Program volunteer at First Baptist Church Copperas Cove,
as a co-captain for the Wreaths For Vets Committee, and on the Copperas Cove Chamber of Commerce Military Affairs Executive Board.
In that capacity, represented Copperas Cove at countless military ceremonies and events.  Servant leadership is deeply ingrained in me, especially after having served as a military spouse and a family readiness advisor.

My strengths include an ability to listen and to respectfully consider others opinions with an open mind.  When there are differing opinions, discuss it, vote for what is in the best interests of the citizens of Copperas Cove, and once the majority vote is decided, support the decisions of the council.  My desire is to join this great team and make Copperas Cove the “City of Choice” for all!!

Gary Kent: I bring LEED to the table and that means the following: 
·      L- Leadership: 24yrs of faith service in the U.S. Army and retired as a First Sergeant, 
·      21yrs retired Chief of Police, 2 Term Former City Council member, I believe in                       working hard for the citizens of Cove. 
·      E- Experience: 2 Term Former City Council member   
·      E- Education:    4 college degrees, and finishing my 5thdegree (Graduate now) 
·      3 CTC, 1 BS with Liberty University; (Finishing Master w/ Liberty University  
·      Determination: I work hard to get the job done right the first time.

Place 7

Jack Smith: I am on and have been in the past on several different boards in Copperas Cove. To name a few I am currently on Copperas Cove Chamber of Commerce Board of Directors, The Coryell County Economic Development Board, and the National Mounted Warfare Foundation board. In the past I have served as Director for the Copperas Cove Economic Development Corporation, Copperas Cove Education Foundation,  Charter Review Board, Board of Adjustments and the Tax Increment Reinvestment Zone #1. I have been an active part of this community for years while serving on different boards in town, and I care about what happens in Copperas Cove. I have been in Real Estate for 22 years and care about the growth of our community.

Terri Deans: I have strong leadership skills, a solid career history, and a passion for helping others.  I am very detailed oriented and determined to help CC become stronger and more resilient. My family is strong, united by love, and dedicated through their careers and volunteer work to doing the same.  I am 100% committed to my city.

Tuesday, September 17, 2019

City Council meeting for September 17, 2019

City Council meeting for September 17, 2019

Happy anniversary to the United States Constitution!!!

The Council:
Mayor Bradi Diaz-Present
Joann Courtland-Present
Fred Chavez-Absent
Dan Yancey-Absent
Jay Manning-Present
Kirby Lack-Present
Marc Payne-Present

Place 3 Candidates
Jayme Sigler- Present
Dario Eubank-Absent

Place 4 Candidates
Matt Russell- Present
Benjamin Beck- Absent
                                                                                                                                                                    Place 5 Candidates                                                                         
Dianne Campbell- Present                             
Gary Kent- Absent

Place 7 (Unexpired Term) Candidates
Jack Smith-Present
Terri Deans-Present




Citizen's Forum
The Mayor started things off letting everyone know that due to recent legislation passed by the Governor, there will start being time alloted during each Action Item for citizens to speak about that Action Item. This is a new thing though, so please be patient during the learning curve.

Alicia Menard, President of the Chamber of Commerce, gave some CoC updates to the Council and citizens. Among them – the Military Affairs Dinner will be this Thursday at the Civic Center, and the next one will be Oct 26th. There will be a Ribbon Cutting for “Lasting Memories” on Sept 24 at Pacific Tanning. This Saturday, they will be hosting their Gallop or Trot 5k at the Civic Center. Sept 26 at Camp Caylor, they will be hosting their mixer which will be sponsored by Cove Nursing and Rehab. On Oct 7, they will be hosting a political forum for the upcoming city council election. That will take place at the Technology Center – informally known as the City Council Chamber.

Terri Deans got up and spoke about disaster preparation and classes being held in the area that are free. For more information, contact Teresa Deans, or contact us and we can get you in touch with her.

Consent Agenda
The routine items that are usually reserved for the Consent Agenda were all passed 4-0 except for the fifth one. The first two were for meeting minutes. The 3rd was an interlocal agreement with Copperas Cove Independent School District and the Police Department for policing services. The 4th is for another interlocal agreement with CCISD to share facilities between each other. The 5th item was for a food service contract with C & H Hawaiian Grill. Councilman Payne recused himself because he has business dealing with them, but since there were only three voting councilman and thus a lack of a quorum it was tabled until the next council meeting.

Public Hearing
Duran Homes Inc. is requesting the the properties  located at 101 and 103 East Ave C be re-designated in the Future Land Use Plan from Retail and LD (Low Density) to HD (High Density Residential). He wants to build a 1600 square foot home. There were no speakers. Vote to pass 4-0.

There was supposed to be a public hearing and vote to adopt the 2019 Comprehensive Plan Update. Councilman Payne asked for it to be tabled until October 15 to give him a chance to complete his reading of it.

Action Items

The are two appointments for the Economic Development Corporation before the city council this evening. There were seven applicants for the council to consider. Out of those persons Richard Kirkpatrick and Jay Jackson were nominated and passed 4-0.

Mike Creagle was nominated on a resolution to the Lampasas County Central Appraisal District Board Of Directors by a vote of 4-0.

Justin Carothers, Bradi Diaz, Teresa Johnson, Jay Manning, and Bob Weiss was nominated on a resolution to the Coryell County Central Appraisal District Board Of Directors by a vote of 4-0.

The council authorized the City Manager to execute an agreement with Bell County Water Control District #1 for composting material chipping and removal and general site maintenance of the City's composting site. Vote to pass 4-0.

The long range financial planning document called the 2019 Capital Outlay Plan was amended to add and additional irrigation pump at the golf course. The cost is $14,522. If it is not replaced the other one will fail before its end of life cycle. Vote to pass 4-0.

The 2019 amended Personnel Improvement Plan to show the Budget Technician position with a pay rate of $27.62 per hour. Vote to pass 4-0.

The council debated a resolution to support State Highway ramp project. It would be 100 percent grant funding. This would redirect commercial traffic from Clark Rd to Tank Destroyer. It also would include a left turn point to allow Copperas Cove residents to safely turn on Tank Destroyer and return to Copperas Cove. The resolution passed 4-0. Editorial Comment: Terri Deans spoke up in favor of this resolution for safety reasons. She IS the first to speak out in council under provisions of HB2840.

The Chamber of Commerce and the City are looking to allow the Military Affairs Committee to use the Civic Center four times a year an no more than once a month free of charge in exchange for Copperas Cove receiving a table for the dinner. Vote to pass 4-0.

FATHOM


Ryan started the update by referring back to the previous in which the council had authorized 2 meter reader service technician positions. As of today, both positions are filled, and are out working. They have received training, still have a little training to receive, but are out working now. Fathom and the City are still working together to improve response and customer service. Brad Drier then stepped up to give his update.
-Total Calls still hover in the 2,800 range that it's been in since the last update
-Total Abandoned calls has gone from 1.56% to 2% between July and August,
-The average speed of answer has gone from 12 seconds to 26 seconds from July to August
-On a 5 point scale, customer satisfaction has stayed around 4.78 since the last update
-Call Resolution has maintained around 97% during the last two months

They've made some changes in support, so now from a support standpoint for the City of Copperas Cove, they have a Operations Business Manager who has a lead, 6 Dedicated Reps, and an Analyst. On top of that, they have a “peak team” that acts as floaters and step in to help where it is needed. Peak time is typically at the beginning and end of the month.

They also now have a new Director of Operations who's managing the Regional Directors. They have a Director of Data Management, they have given the City Direct access to some of the info that Fathom has so the City can access that directly, and they have also brought on a Searchable Knowledge base for Fathom which is where they can look up the city policies and business practices from the computer while the rep is on a call.

In regards to calls, they are working on looking at how they can drive the call volume down. One of the key things they are doing is looking at escalations and what's causing them and what the outcome is. If a customer calls in and says they aren't happy and want to talk to someone else, they log that call and why it was escalated to another person. A lot of them are regarding disconnections, move outs, and payment return. In Copperas Cove, the escalations are less than 1/2% of all their calls. Mayor Diaz asked Brad why her tenants are calling Fathom to ask what's going on, and Fathom is telling them they need to go to their landlord for answers. Brad didn't have any answers for her, but said he would be in touch with her and look into it. Mayor Diaz said the feeling she's getting from her tenants is the Fathom reps are going down their scripted answers to resolve the issue, and if none of those work, then they are referring tenants to the landlord. Brad stated he will dig further into that for her.

Thursday and Friday of this week, they will be implementing an Mobile Data Collection System. It's a driveby system for the AMI software that isn't transmitting wirelessly like it should be. The are also continuing to provide additional training to the city staff for the work order management system, customer billing, and the AMI software. The registration rate through the online customer portal has increased by 2% in the past 3 months, setting us at 54% - which is great.

Jay Manning asked about the excess calls and the cost associated. He wanted to know if that's something they'd be willing to renegotiate. Brad said that as per the contract, yes there is a fee for call overages. However, as you know, they haven't done that in the past 10 months. He believes there's more work to be done to reduce those numbers and address it as a partner with the City. He said the contract is out of his control, but he's an advocate for Copperas Cove in trying to work with Fathom.

Kirby Lack brought up that a long time ago, they used to be able to call the City around the Holidays and inquire about families who are behind on a water bill and pay it off. It was typically a thing churches would do. Is there still a way to do that? Brad excitedly said he doesn't know, but he would love to look into it and see if there's a way to make it happen. Brad did bring up that the city has access to the system and they can look into that as well. Ryan stated that if someone comes in and says they want to pay a bill, the city will never stop them from doing that as long as they have identification needed for the form of payment. As far as city staff identifying those individuals – the city would never allow that nor would they authorize Fathom to do that because it is a privacy issue. Kirby responded that the city never told them who they were helping – it would just be something like the city saying, yes we have a bill here for $150 – would you like to pay it and then the church would pitch in towards that bill. They never knew who they were helping out, and the customer was never told who helped them out (which was good to keep them from begging for more). Ryan brought up that there ARE organizations that are provided to customers who help customers with their bills. He would be willing to provide that list and the churches can donate to the organizations if they would like.

Joanne Courtland asked what will happen if in 6 months we are still having issues and the call volume is still as high as it is now? Brad went over multiple things they are working on with the online program to promote more and more people using it, and making it easier to use which should help drop that call volume down.

With that, the Fathom Update came to a close. There were no items for executive session and the meeting came to a close. 

Saturday, September 7, 2019

Copperas Cove Economic Development Corporation monthly meeting for August 28

Copperas Cove Economic Development Corporation monthly meeting


The Board:
Adam Martin-Present
Joey Acfalle-Present
Jay Jackson-Present
Jeremy Tate- Absent

Council Liaison:
Charlie Youngs-Absent (This is before we were told that he had resigned)

Candidates for Council 3, 4, 5, 7:
There were no candidates present


The only announcement to note was from Joey Acfalle about the passing of the former mayor, Jim French.

Nobody spoke during the Citizens Forum.

The Consent Agenda  passed with a vote of 3-0. It was for the approval of the minutes from their last meeting.

Action Items:

The Economic Development Corporation reported payroll expenses to Copperas Cove in the amount of $628.89 for the month of July 2019. The Vote passed 3-0

The unaudited financial report from July 2019 show a year over end increase in their liquidity of over 14% at $6.3 million dollars. The vote passed 3-0

For the Quarterly Investment Report ending in June 2019 showed a 5.6% and showed liquid assets of $337,899. The vote passed 3-0

The Economic Development Corporation took up their budget for FY20 and passed a resolution to support it, then taking it to the city council. The vote passed 3-0

The next item was for the development standards for the Narrows Business Park. This would inform all future tenants of rules on how their buildings will look. It will be run like a Home Owners Association along with having Developers Review Board (2 EDC members, 2 city staff members, and 1 tenant). The city manager spoke that this may cause confusion for business' between city standards and Narrows standards. They tabled this by a vote of 3-0

The demolition of the building owned by the Economic Development Corporation at 201 South 1st was supposed to happen several months ago, but the contractor backed out the day prior to the intended start date. Today, they are selecting a new contractor. There were three proposals submitted:

1. AmeriVet: $149,197
2. Two Chains: $61,100 (they did the clearing of the Narrows earlier in the year)
3. Sierra Demo: $21,700 plus dumping fees.

The contracting committee reviewed the proposals. If Sierra was chosen the estimated dumping fees should not go above the $61,000 level that Two Chains proposed. The EDC voted 3-0 to approve the proposal from Sierra Demo.

The EDC Director proposed the date of October 18, 2019, for the next Budget Planning Workshop. There is no vote needed for this item.

The EDC Director said that the Board needs to look at modifying the bylaws in the areas of check signing procedures, professional education. Tate and Acfalle will set up a committee for this and reconsider this next month.

Wednesday, September 4, 2019

Charlie Youngs Resignation Accepted, and Budgets Approved - 3 Sept 2019

Charlie Youngs Resignation Accepted, and Budgets Approved - 3 Sept 2019

Hello again Copperas Cove! Thank you for continuing to follow and stay on top of what's going on with YOUR City Council. At this meeting, we had service awards, a retirement, there were a bunch of budget approvals, and the Council Members gave updates on their committees.

The Council:
Mayor Bradi Diaz-Present
Joann Courtland-Present
Fred Chavez-Present
Dan Yancey-Present
Jay Manning-Present
Kirby Lack-Present
Marc Payne-Present
Charlie Youngs - Resigned

Place 3 Candidates
Jayme Sigler- Present
Dario Eubank-Present

Place 4 Candidates
Matt Russell- Present
Benjamin Beck- Absent
                                                                                                                                                                    Place 5 Candidates                                                                         
Dianne Campbell- Present                               
Gary Kent- Absent

Place 7 (Unexpired Term) Candidates
COMING SOON

Workshop Items:

The City Council held a workshop recognizing several employees for service awards and one retirement.
-Jeff Davis was recognized for his 5 years of service as the Human Resources Director.
-Carol Ballesteros was recognized for 15 years of service and is currently serving as a Firefighter II/Paramedic.
-Gary Young was recognized for 30 years of service and is currently serving as the Deputy Fire Chief.
-Daniel Hawbecker was recognized for 40 years of service and is currently serving as the Water Superintendent. Ryan Haverlah had the following to say about Daniel:

-Daniel began his employment with the City of Copperas Cove on September
1, 1978 when he was hired as a Laborer for the Sanitation Department.
Throughout the course of his career he has served in numerous positions
within the Public Works Department and was promoted to Water
Distribution Superintendent on January 19, 2002, a position which he held
until retirement.

-Daniel was responsible for the overall administration and operation of the
Water Distribution Department and its facilities. He managed a department
of 12 personnel and was responsible for the performance of repairs and
maintenance on all pumps, fire hydrants, water storage facilities, meters and
water lines for the City of Copperas Cove.

-Daniel has always kept the City’s best interest in mind and his experience,
knowledge and expertise has saved us thousands of dollars over the course
of his 40-year career. He was nominated for the Unity Award in September
of 2013 for going above and beyond while he was on vacation by responding
to a citizen’s concern. Daniel also received the Noon Exchange Club’s City
Employee of the Quarter recognition in August of 2014 for his outstanding
service to our community.

-His supervisor commented on a recent evaluation that “Daniel is one of the
most knowledgeable and technically proficient Superintendents I have ever
had the pleasure of working with. His level of knowledge and expertise in
the City’s water distribution system is unparalleled.”
-Daniel Hawbecker has been an exemplary employee for the past 40 years, a
friend to many, and his presence will be missed by his co-workers. On
behalf of the City of Copperas Cove, I congratulate him on his retirement
and wish Daniel and his family only the best!



Following Daniels service award, he was retired from working for the City of Copperas Cove. He was given a copy of a painting from the 5 Hills Art Guild with the city coin embedded in the frame, and a gift card. He was joined by fellow co-workers past and present, and gave a speech to everyone after the presentation.  

Editors Note: Congratulations Daniel Hawbecker - we appreciate all that you've done for our city! 


The Agenda 

Regular Council Meeting:

Citizens Forum:
-George McMaster started things off by speaking about Fathom. He wanted to compliment our Utility Department on the ease in which he was able to sign up for an account by going in to see them face to face. He did want to touch on that there are problems with Fathom wanting to charge a fee if the city goes over a certain amount of calls per month. Copperas Cove is a transient city due to Ft Hood which opens us up to a higher than normal amount of people coming and going. He was curious if this was factored into the contract when that fee was written in the contract. Overall, he feels we should just drop Fathom and return control to our Utility Department. They have a grasp on things and are pleasant to deal with, so we really should drop Fathom.
-Terri Deans was next up to the podium. She opened up by pointing out that there has been a lot of craziness going on lately, as we've seen on the news. DART had one family member who was at the El Paso Wal-Mart shooting. Due to the training that member had received through DART, they were able to quickly assess the situation and get themselves to safety - taking other people with them. They refuse to be made public, because in that moment it wasn't about being a hero. It was about taking care of them-self and those people around them. That could be any one of us at any time. If you're caught in an active shooter environment, will you know how to react? Will you know the first aid to save other peoples' lives, or possibly your own? It's never too late and there's plenty of training opportunities to come. If you're interested in one of these opportunities, reach out to "Speak Up!" and we can get you in contact with her same day - possibly even the same hour. She's very responsive to helping her community.
-James Pierce followed her up with 3 agenda items he wanted to touch on. First and foremost, he encouraged the council to accept Charlie Youngs' resignation, unanimously. We don't need that type of disrespect representing our city. In regards to item H3, he doesn't think that the city should be giving away our facilities for free. The cost for the Civic Center has already been dropped from $800/day to $250/day to help out organizations that couldn't afford it. (Editors note: When the council dropped that, they said they would stop giving out breaks to organizations - this was said both times they dropped it. - Jeremy). On August 15, the Farmers Market was cancelled so the city could host a Military Affairs event in the Civic Center. He did a freedom of information request to inquire how many people attended and how much the building was rented for, and nobody could find the paperwork for the request. He has another FOIA request that he is still waiting on word back from. We are always falling short on our budgets, but here we are giving away things for free - he doesn't feel that's right no matter what the dollar amount is. He also noted that as of 1 Sept 2019, HB 2840 regarding the open meetings act has taken place. He highly encourages everyone to familiarize themselves with this piece of legislation. (Editors note: "Speak Up!!! Copperas Cove" will be sharing this piece of legislation with our followers in a separate post, soon to come. -Jeremy)
-Alicia Menard followed up behind James Pierce to clarify that the use of the Civic Center last Thursday was due to a partnership between the City, the Chamber of Commerce, and the Military Affairs Events Group.

Public Hearing:
-The 2019 Certificate of Obligation  Funds require an overall revenue and expenditure increase of $8,321,901 for projects authorized under the issuance of the 2019 Certificates of Obligation on July 16, 2019. The Fiscal Year 2018-2019 budget was adopted on September 4, 2018 and amended on January 03 and 15, May 21, June 4, and August 20, 2019. According to Section 6.02.1(a) of the Copperas Cove City Charter, in order for the City Council to amend the budget it must post such amendments in accordance with the Texas Open Meetings Act. Section 6.02.1(b) of the Charter also provides a requirement that when fund balance is to be used to fund increases in expenditures that two public hearings be held. The proposed budget amendment will not use fund balance for this amendment." - Ariana Beckman, Budget Director  /   No public comments - PASS

Action Items:
- The Council broke for executive session and then returned to vote on approval of Charlie Youngs' resignation. Councilman Jay Manning believes it's only appropriate to accept anytime someone submits their resignation. PASS 6-0     Charlie and the bird video 

-The Council then voted to approve of a NOV 5  Special Election for the replacement of Charlie Youngs. PASS 6-0 Applications for a place on the City of Copperas Cove Special Election Ballot may be filed from September 3, 2019 through September 26, 2019, Monday through Friday from 8am to 5pm. Candidate packets are currently available in the City Secretary’s Office and on the City’s website. The physical address for filing applications in person is 914 S. Main Street, Suite D, Copperas Cove; mailing address is P.O. Drawer 1449, Copperas Cove. Election information may be obtained by visiting the City Secretary’s page of the City website at: http://www.copperascovetx.gov/city_secretary/election_information/ . Questions or concerns should be directed to Lisa Wilson, City Secretary, at lwilson@copperascovetx.gov or (254)547-4221.


-Ryan Haverlah spoke on item H3 in regards to Consideration and action on authorizing the City Manager to execute an agreement with the Copperas Cove Chamber of Commerce for hosting and participating in Military Affairs Events. He went on to further clarify that the way the three work together is the City provides the location, the CoC in return provides seats for the Council Members at the event, and the CoC hosts the Military Affairs Events group. Ryan stated that they released the information to properly be evaluated by the Council a little late so he is recommending action not be taken and he will move it to the next council meeting for action. There was no further discussion. NO ACTION TAKEN Editorial comment: Our city government should not be be doing Quid Pro Quo (a favor or advantage granted or expected in return for something) for organizations. Where does it end? When do we start collecting for services from those organizations instead of on the backs of tax payers? Where is the transparency? - James

- Shortly after Ron Nelson took his position on the Planning and Zoning Committee, he had to step down due to "unexpected life events". The council voted to put Sarah Kindler in his position - PASS 6-0. Editorial comment: This appointment will probably need to be done again since there wan motion made to suspend the rules so a direct appointment was made and there were two candidates on the agenda. These are the rules the council set. -James

-The Board of Adjustments had two positions that were coming up for the end of their term and were requested to fill those positions. Jerry Cantrell and Charlotte Brown were both elected to take those positions. PASS 6-0

-The EDC Budget, Personnel Improvement Plan, Capitol Outlay Plan, Capitol Improvement Plan, City's Fee Schedule, Budget and Plan of Municipal Services, and Property Tax Rate were all a PASS 6-0 for each of them. Editorial comment: Part of this set of agenda items is the City Fee Schedule. The council raised both the water base rate and waste water base rate from $12 to $14 and the trash fee for residents from $18 to $19. Your water bill is going up $5 per month plus tax. -James

- The final agenda item was for the council to appoint Mayor Diaz as our representative for the Texas Municipal League business meeting on October 9-10, in San Antonio. Vote passed 6-0

Staff reports

From the Mayor
Audit Committee- They had an extensive meeting for the upcoming city audit and placed it on a calendar. It will take several months for it to be done by Weaver and Tidwell.
Central Texas Council of Governments executive committee- Serves 370,000 people in central Texas and seven counties. All their services in the region include equipment being provided and the operate the Texas Workforce Commission in the area.
HOP- Dan Yancey will comment on this.
Killeen Temple Metropolitan Planning Organization- KTMPO has 23 projects on it's list five of which are in Copperas Cove

Place 1
Citizens Focus Group- This group has not met since Andrea Gardner left Copperas Cove.
Youth Advisory Council- Ms Courtland said the the YAC has not met in the last couple of months. Editorial comment: She has never been to a YAC meeting even though the kids were always prepared for her to show up. -James 

Place 2
Quality of Life- Mr Chavez briefed the condition of the golf course, the width of the cart paths were brought up, restoration fee update, Food Truck Fest and its cancelled run, bylaw updates, and travel team concerns.
Adopt-A-Unit- There have be no meeting to attend.

Place 3
Hill Country Transit- HOP will have an updated Plan of Action to discuss soon with the council.
KTMPO- The bypass widening will be in the FY21 funding.

Place 4
Subdivision Technical Advisory Committee- There has been 36 two hour meetings with city and private sector involvement and has made a lot of progress especially with the fire code. Transportation work group- They have made several recommendations.

Place 5
Animal Shelter Advisory Committee- They meet once a quarter and Mr Lack just spoke to Mr Wyres. At the last meeting the ASAC discussed the 3 year rabies shot.
Ministerial Alliance- He said they meet regularly and it is a friendly environment.

Place 6
Cemetery Advisory Committee- Marc Payne said that they last met in October and several members have stepped down. Editorial Comment: There was one on May 21, March 6, March 27, and November 28. There are minutes for these. -James
Public Housing- He tried telling us what they did there but he was hard to understand.

City Manager Update
FATHOM will update the council on September 17. We have surpassed the 10% call volume every month since April 2017, but have never been charged.

Recycling Agreement- The city has been working on this for 6 years. It is presently in Conference Committee, in Congress. This will enable Copperas Cove to take recycles to Ft Hood instead of Taylor, Texas. 

City Community Events- Fall-O-Ween is still on.

Heartwood IV burn- There were no unauthorized items burned there. The fire chief is developing a plan to ensure this never happens.

FM1113 and FM116 is getting four miles of new overlay and reseal and will be completed this fall. It is a $1.4 million dollar project and is completely funded by TxDOT.

Future Agenda Item

The Mayor made a recommendation for the council to look at a code of ethics (totally supported)

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Friends, Neighbors, Fellow Citizens- There are a lot of things going on in Copperas Cove that most of us aren't always aware of. Aft...